Help, in plain language.
For anything that goes wrong with a Vanillapha product — or anything that does not behave the way you expect — write to contact@vanillapha.com. A person reads every message.
Choose the product you need help with.
Fantpage
If a book in your library is not rendering correctly, write to support with the title and the device you are using.
CanCertify
For business account questions, billing, or to add a new permit type to the catalogue, contact us with your workspace name.
Vocert
For Vocert questions including App Store-related concerns, account deletion, or analysis exports — write to support and reference the device model and iOS version.
Things people ask first.
How do I contact support?
Email contact@vanillapha.com with a description of the issue, the product, and the device or platform you are using. We aim to respond within two business days.
How do I delete my account?
Each Vanillapha product offers in-app account deletion under the account settings. If you cannot locate the option, email contact@vanillapha.com from the email address associated with your account and we will process the deletion request.
How do I export my data?
Each product supports exporting the data you have created. If you need an export in a specific format, write to us and we will accommodate where we can.
Where is my data stored?
Customer data is stored in regional cloud infrastructure under Vanillapha's operational control. We comply with applicable privacy laws and treat customer data as confidential. See the privacy policy for details.
I have a security concern — what now?
Email contact@vanillapha.com with the subject line beginning "SECURITY" and a clear description. Please do not publish details of vulnerabilities until we have had a chance to respond.
every message.